Voice commands not recognized by a connected phone

If incoming calls cannot be answered by a single press of the Call button, see Cannot answer a call using the button.

If you're trying to access voice control with your phone, just press the Call button once. (Double-pressing the Call button calls the last dialed number and holding the button disconnects your product from the connected phone.)

The communication between the headset and the phone may delay activation of voice commands. However, typically this is true the first time the voice command feature is activated after the headset is powered on – subsequent uses should open faster. The length of the delay varies by phone model.

Turn off your Bose headset, then make the same voice request using only the phone to determine if the phone recognizes the command.

Some apps might require you to enable Bluetooth or select an audio device. Look in the app settings to see if there are related settings to adjust. (Tip: If you suspect a setting might need to change, just make note of the current setting in case it doesn't work and you need to change back.)

Reset the mobile device and then try reconnecting the headset:

1. Remove your Bose headset from the memory of the mobile device. This list is typically found in the Bluetooth menu of the device
2. Turn the mobile device off completely and then power it on again
3. Try connecting your headset again. For more info, see Connecting a Bluetooth device.

On some phones if voice activation is used to initiate a call the keyboard may be locked out while the call is active. This keyboard lockout may prevent direct entry of extensions or additional numeric values
This may be phone specific or phone operating system specific.