Due to the lockdown in New Zealand there is a hold on returning product, exchanging product or sending them for repairs. Any purchases made after 26/12/2019 will still be able to return after the lockdown.

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What payment methods can I use?

Right now, we only offer PayPal as a payment method to complete your purchase.

When will I receive my order?

Standard shipping for orders placed on www.bose.co.nz is by Courier Post for the North Island or Toll Translink for the South Island. Delivery time estimates apply to in-stock items, exclude the one business day order processing time and are subject to carrier delay outside our control. Refer to the shipping table for estimated delivery times.

How much will shipping cost?

Free Standard shipping is now being offered on all products purchased online or by telephone.

What is the Bose return policy?

If you purchased your Bose product online from Bose.co.nz, direct from Bose over the phone or for products sold by Bose.co.nz purchased from official Bose Stores, you have the benefit of the Bose 90-Day Excitement Guarantee. The Bose Excitement Guarantee offers you a 90-day trial period to test out your new Bose product (60 days for aviation headsets and accessories). If you are not satisfied with the purchase for any reason, you can simply return it within the 90-day trial period (60 days for aviation headsets and accessories) for a full refund of the product purchase price and all shipping costs.

Please call 0800 501 511 within the 90-day trial period (60 days for aviation products).

How is my information on Bose.co.nz protected?

We use a variety of measures to protect the online security of your personal information. Learn more about our security measures by visiting Online Security.

Have questions? Call us on 0800-501-511.