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Microphone does not pick up sound
If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following:
Microphone does not pick up sound | Bose QuietComfort Ultra Earbuds (2nd Gen)
Make sure the microphone hole on the edge of the earbuds are not blocked.
If the stability band is not aligned properly on the earbuds, it could block the microphone and cause poor mic performance and/or feedback.
The microphone is located here (1) on the earbuds.
Make sure the microphone hole on the stability band (2) is aligned correctly and that nothing is blocking it.
See Changing the stability bands for complete instructions.
The microphone is located here (1) on the earbuds.
Make sure the microphone hole on the stability band (2) is aligned correctly and that nothing is blocking it.
See Changing the stability bands for complete instructions.
Make sure the earbuds are oriented correctly for the best microphone performance.
Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance.
Earbud Orientation
| Good - Logo pointed toward mouth/chin |  |
| Okay - More vertical ... logo pointed down toward lower neck |  |
| Poor - More horizontal ... logo pointed toward bridge of nose |  |
| Bad - More than horizontal ... logo pointed toward eyes |  |
Be sure the phone is not muted.
Check the phone to see if the mute functionality has been enabled. Check for a visual representation of the muting aspect for the phone. For more information refer to the manufacturer of the device.
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.
Reset your earbuds.
Just like restarting your phone can fix small issues, resetting your earbuds can help resolve minor problems.
- Place the earbuds in the case - the light inside the case should illuminate.
- Close the case and connect the charging case to power.
- Once the light on the front of the case illuminates, press and hold the button on the back of the case until the front light turns off.
- Remove the earbuds from the case.
Here's a video tutorial:
Try connecting a different Bluetooth device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
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