Error code 4501 appears in the SoundTouch app

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On an iOS device:

1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps.
2. Swipe left or right to find the app you want to close.
3. Swipe up on the app to close it.

On an Android device:

1. On the home screen, press and hold the app icon.
2. Tap App info from the pop-up that appears.
3. On the App Info screen, tap Force Stop.

Get the app for the music service or go to the music service web site, then search for the station. If you cannot find or cannot play the station from the music service website or app, there is an issue with that station stream.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

If the issue is related to a particular service, try removing and re-adding the service. For more info, see Removing a music service from your SoundTouch account. Once removed, re-select the service, choose ADD ACCOUNT and enter your account info.

If there is an issue connecting or communicating with your system, removing it and re-adding it to your account might help. For more info, see Removing a system from your Bose SoundTouch account and  Adding a SoundTouch system on your network to your account.