Back to article
3329
Too much bass or too little treble from product
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
Too much bass or too little treble from product | Bose QuietComfort Ultra Earbuds (2nd Gen)
Check the equalizer settings in the Bose app.
Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Using the Equalizer settings.
Adjust bass and treble controls on the source.
Adjust bass and treble controls on the source.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your earbuds
A reset may correct minor or intermittent issues with your earbuds:
- Put both earbuds in the case and close the lid.
- Plug a USB-C cable into the case and connect it to a charger or computer. Make sure the LED light turns on.
- With the lid closed, press and hold the button on the back of the case for about 30 seconds until the LED turns off.
- Open the case, take out the earbuds, and put them in your ears. If you hear a welcome tone, the reset is complete.
Was this article helpful?
Thank you for your feedback!