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3332
Buttons on product do not work or work intermittently
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.
Remove the Bose product from the memory of the Bluetooth device, then reconnect it.
In the Bluetooth menu of the device connected to your Bose product, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more information, see Connecting a Bluetooth device.
Update your product.
Updating the product may resolve operating or performance issues. For information on updating the product, see Updating the software or firmware of your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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