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No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
If your product is disconnected from your phone for five or more minutes, power it off and back on.
If certain phones have been disconnected from your product for five or more minutes, you will need to power your product off and back on before you can reconnect the phone.
Confirm the headset is connected to the Bluetooth device.
Power on the headset, then press any button to view the Bluetooth and battery lights. If the Bluetooth light is flashing or not lit, the headset is not connected. Try reconnecting the headset in the Bluetooth settings of the device. If is still doesn't connect, see Cannot connect a Bluetooth device.
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
On Android devices, check if Phone and Media audio are enabled in the device Bluetooth® settings.
Many Android devices let you turn on or off in-call audio and streaming audio for individual Bluetooth speakers or headsets. This will prevent phone or media sound from playing on a connected Bluetooth product. To check these settings (instructions vary by device):
- On the Android device, go to the Bluetooth settings and view the list of available Bluetooth products
- Select your Bose headset to view its settings. Typically, this is done by long-pressing the headset name in the list
- In the Options menu for the headset, be sure both Phone and Media are checked
Determine if the issue occurs with another Bluetooth® device.
The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.
Clear your product's memory of previously paired Bluetooth devices, then reconnect.
Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear it, then create a new memory by re-pairing your Bluetooth devices. For more info, see Clearing the product memory of paired Bluetooth devices.
Clear the memory in your product of previously connected Bluetooth® devices.
For more info, see Clearing the product memory of paired Bluetooth devices. Once cleared, reconnect and try again. For more information, see Connecting a Bluetooth device.
Remove your product from the memory of the Bluetooth® device, then try again.
In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more info, see Connecting a Bluetooth device.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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