Battery will not fully charge

If the battery charging contacts on the earbuds or case are obstructed by dirt, debris or liquid, the earbuds may not charge properly. Be sure none of charging pins in the case are recessed; They should be protruding out of the case. Clear any debris by gently wiping the contacts or by applying compressed air. Also, if the blue plastic film is inside the case, remove it.

If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

On the USB charger, there will be text that indicates the amp (A) or milliamp (mA) rating of the charger. This rating varies among chargers – including those supplied with different models of Bose products. The closer the amp rating of the charger is to the maximum amp rating of the product, the more quickly the product will recharge. If the amp rating of the charger is too low, the product may recharge slowly or not at all. Refer to the specifications indicated on the product or within it's owner's guide on for details.

Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service