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Mobile headset and control button troubleshooting

Applies to:

Incoming call ring tone not heard through headset.

Make sure your phone is set to pass the ring tone through to the headset. Check your phone settings and make adjustments as needed

Note: This feature may not be available on all phones.

Microphone is not picking up sound.

Make sure you are using the correct mobile phone adapter and that it is securely connected
Make sure the microphone is not blocked or covered

Note: The microphone is located on the back of the Answer/End button (you may notice the small opening for the microphone).

Phone is not responding when Answer/End button is being pressed.

Make sure you are using the correct mobile phone adapter and that it is securely connected

Note: Some phones may require you to press and hold the Answer/End button for a few seconds to perform functions.