Returns and exchanges

Your return rights

If you are unhappy with your Bose product, or it is not performing as you think it should, you may have rights to return the product under:

The Bose Manufacturer's Warranty

Your BOSE product comes with a Manufacturer's Warranty against defects in materials and workmanship.

The Supplier's Returns Policy

If you purchased your BOSE product from a Bose Store or authorised reseller, you may also have rights to return the product to that supplier under the supplier's returns policy. Please speak to the supplier from whom you purchased your BOSE product for further details.

The Bose "Excitement Guarantee"

In addition, if you purchased your BOSE product online from, direct from Bose over the phone or for products sold by purchased from official Bose Stores, you have the benefit of the BOSE 30 Day Excitement Guarantee. The Bose Excitement Guarantee offers you a 30-day trial period to test out your new Bose product. If you are not satisfied with the purchase for any reason, you can simply return it within the 30 day trial period for a full refund of the product purchase price and all shipping costs.

Lifestyle® Systems are not included under the BOSE 30 Day Excitement Guarantee.

Click here for more details.

New Zealand's Consumer Law: Consumer Guarantees Act 1993

The product return rights given to you under the Manufacturer's Warranty, the Bose Excitement Guarantee and any supplier returns policy are additional to your rights to return products to the manufacturer or supplier under the Consumer Guarantees Act 1993. For more information regarding your rights under New Zealand's consumer laws, you can visit the New Zealand Consumer Affairs website at

Who to contact if you are experiencing issues with the use, enjoyment or performance of your BOSE product:

If you are experiencing any issues with the use, enjoyment or performance of a product:
purchased on or direct from Bose over the phone, please call 0800 501 511 to discuss your return or exchange options with a customer service representative;
purchased at a Bose store or from a Bose authorised reseller, please contact them to discuss your return or exchange options. If your complaint relates to a manufacturing defect, or other fault covered by the Manufacturer's Warranty or your statutory rights against Bose, you can also contact Bose directly to discuss your concerns and options.
Please be aware that Bose stores and Bose authorised resellers cannot, unfortunately, accept returns or exchanges of products purchased from or direct from Bose by phone. These should be returned directly to Bose.