Shop Confidently, knowing we’ll match a lower price – Chat with one of our agents or call 1800-023-367
Stores Cart

Bose Portable Smart Speaker

Sold from 2019 – present

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Headphones are not working with Alexa

If you press the button on your headphones to make a request to the Amazon Alexa assistant but Alexa doesn't respond, try the following:

Reboot the Bluetooth® device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

On the Bluetooth® device, scan for available Bluetooth products.

On the Bluetooth device, try turning Bluetooth off and then back on to start a new search for nearby Bluetooth headphones and speakers. If your product still doesn't appear, go to the Bluetooth settings of the device and look for an option to search or scan for available products. Once your product is found, select it.
Was this article helpful?
Submit
Thank you for your feedback!