Due to the lockdown in New Zealand there is a hold on returning product, exchanging product or sending them for repairs. Any purchases made after 26/12/2019 will still be able to return after the lockdown.

Power troubleshooting

Speaker will not turn on

The speaker may be in protection mode. If the system is disconnected from AC power and unused for 14 days or more, it goes into a protection mode to preserve battery power. Plug your system into AC power to reactivate it

Make sure the cover is open. The speaker will not turn on if the cover is closed.

Try charging the battery on a different AC plug. There may be a problem with the power outlet you’re using

Perform a product reset. To perform a SoundLink® speaker reset, follow these steps:

on the speaker, press and hold mute for 10 seconds; the leds will flash briefly

Mute

press power to turn the soundlink® speaker back on

Power

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Submit
Thanks, we appreciate the additional feedback you’ve provided