Connect the smaller (2.5 mm) plug securely to the left earcup. Connect the other plug securely to the audio output jack of your audio device. You should hear or feel a click when you make these connections.
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Due to the lockdown in New Zealand there is a hold on returning product, exchanging product or sending them for repairs. Any purchases made after 26/12/2019 will still be able to return after the lockdown.