Order by 1 PM, Dec 14 AEST with free shipping for delivery by Dec 24 for metro areas. In-stock items only.

Cannot connect a Bluetooth® device

Applies to:

If you are unable to connect a Bluetooth device (i.e. a mobile phone or tablet) to your Bose product, try the following:

  • On your device, turn Bluetooth off and then on again
  • Delete your Bose product from the Bluetooth list on your device and connect again
  • Power cycle or reboot your device
  • Move your device closer to the headphones and away from any interference or obstructions
  • Try connecting your headphones to a different device
  • Clear the headphone pairing list by following these steps:

Power off the headphones

Press and hold the Power/Bluetooth button for ten seconds until you hear “Bluetooth device list cleared”

On your device, delete your Bose product from the Bluetooth list and connect again

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided