A Refurbished product is one that’s been returned to Bose, for any reason. It’s then thoroughly inspected, tested and serviced to meet strict Bose sound quality standards—the same as a new product. Appearance is closely examined; products occasionally have minor, nearly imperceptible blemishes. All Refurbished products have the same warranty as new products. And are available only from Bose. Quantities are limited.
It’s powerfully simple. Fill any room with wall-to-wall stereo sound, while Alexa puts millions of songs at the tip of your tongue.
Wall-to-wall stereo sound from a single speaker
Inside the Bose Smart Speaker 500—Refurbished, two custom drivers point in opposite directions to bounce sound off the walls. The result? A soundstage wider than any other smart speaker, powerful enough to fill any room with an astonishing stereo performance.
Built-in voice control
Play. Pause. Shuffle. Or skip to your favourite song. You’ll have millions of playlists, albums and more at the tip of your tongue. With Google Assistant and Alexa built-in, you can control your music, get information, manage your day and so much more.* And with Alexa only, you can even make or take calls to Bose smart products, Amazon Echo products and anyone in your contacts list—hands free, phone free and free of charge.**
* Voice services (Amazon Alexa, Google Assistant) may vary and may not be available in all languages and countries.
Superior voice pickup
Turning the music up at a party? It’s not a problem for our voice-pickup technology. Just under the surface is a custom-designed eight-microphone array, so the speaker still hears you, even when it gets loud. You can turn off voice access whenever you want, too. Just tap the microphone off button to cut power to all microphones and continue to access the other features of the speaker.
MUSIC. ANY WAY YOU WANT IT.
When it comes to what you want to hear, you have so many options. With Wi-Fi, Bluetooth and Apple AirPlay 2 compatibility, you can wirelessly stream whatever you want, however you want. Browse your favourite music services, like Spotify®, Amazon Music or Apple Music, or play anything from your phone or tablet. If you can get it on your device, you can hear it through the Bose Smart Speaker 500. Music services may vary.
Take control of your listening experience
With the Bose Music app, you can easily browse through all of your music in one place and seamlessly jump between stations, playlists and services. Plus, it’s another simple way to control the Bose Smart Speaker 500. Setting up presets with the app is easy, so the music you love is just one touch away. And multiple users can personalise their experience and content.
Meet the family
The Bose Smart Speaker 500—Refurbished is part of a Bose family of smart speakers and soundbars. And with Alexa voice control built in, you have millions of songs at the tip of your tongue. Or you can manage everything from the Bose Music app. Bring all of your entertainment to life—music, movies and TV—in any room you want.
What is a Bose Refurbished product?
Refurbished products are a great way to enjoy Bose performance at outstanding value. A Refurbished product is one that’s been returned to Bose for any reason.
It’s then thoroughly inspected, tested and serviced to meet strict Bose sound quality standards—the same as for a new product. Appearance is closely examined; products occasionally have minor, nearly imperceptible blemishes. All Refurbished products have the same warranty as new products. And are available only from Bose. Quantities are limited.
How do I set up the Bose Smart Speaker 500?
Simply download the Bose Music app on your device, plug in the speaker and open the app to get started. The app will guide you through setting up your account on the speaker, adding your account information for your favourite music services and adding Amazon Alexa to the product (where available).
Is the Bose Smart Speaker 500 compatible with Bose SoundTouch speakers?
No. The Bose Smart Speaker 500 uses the new Bose Music app for setup, control and music browsing, while Bose SoundTouch products use the SoundTouch app.
What sources can I play music from?
The Bose Smart Speaker 500 can play music directly from streaming music services over Wi-Fi®, controlled either by Amazon Alexa (where available) or using the Bose Music app. The Bose Smart Speaker 500 also has Bluetooth® and Apple AirPlay 2 capabilities and a standard 3.5-mm auxiliary line-in jack. Additionally, you can play music on the Bose Smart Speaker 500 from the Spotify® app on a smartphone, tablet or computer using Spotify® Connect.
Does the Bose Smart Speaker 500 play Apple Music?
Yes. Apple Music can be accessed over Bluetooth or Apple AirPlay 2.
What music services can I access from the Bose Smart Speaker 500?
The Bose Smart Speaker 500 can play music directly over Wi-Fi from Spotify, Pandora®, TuneIn, iHeartRadio™, Amazon Music, SiriusXM and Deezer. Alexa access on the Bose Smart Speaker 500 allows voice control of Spotify, Pandora®, TuneIn, iHeartRadio™, Amazon Music, SiriusXM, Deezer and Audible. Apple AirPlay 2 compatibility allows access to Apple Music. Other services may be accessed by playing them from a device using a Bluetooth connection. Music and voice services may vary.
How can I control the music playing on the speaker?
You can initiate and control content on the Bose Smart Speaker 500 using the Bose Music app, the buttons on the speaker or your voice (via Amazon Alexa, where available). You can also control the speaker using Spotify® Connect (through the Spotify app), or through Apple AirPlay 2 compatibility for added control from Apple devices.
How do I turn off the microphones on the speaker?
The microphones on the Bose Smart Speaker 500 may be turned off with a single tap of the “Microphone off” button on the top of the product (on the lower left). This button completely cuts power to the microphones so Alexa will not hear any commands. For security reasons, it is not possible to use a voice command or the Bose Music app to turn the microphones on or off. Only physically tapping the button can control the microphones. When the microphones are off, this button will always be backlit with a red LED light.
Can I still play music on the speaker when the microphones are turned off?
Yes. Although the Bose Smart Speaker 500 has Alexa built-in, you can also play music from non-Alexa sources, such as integrated Wi-Fi music services available through the Bose Music app and the preset buttons on the product. You can also use a Bluetooth or auxiliary connection. All of these non-Alexa sources are available independent of whether the microphones are turned off or whether Alexa is installed.
What is the colour LCD display screen on the product for?
The LCD display shows information about the content currently being played on the speaker, including the album art, track name, artist name, music service information, radio station name, location and more. There is an optional clock setting available on the Bose Music app, which displays the time when the speaker is in standby mode. The display also shows set-up and diagnostic information. It does not play video content and is not a touchscreen. It will automatically dim based on the brightness of the room and will turn off if content is not playing.
What does the white bar of light above the LCD display on the product screen do?
The light bar, located just above the LCD display on the front of the product, shows animations to indicate Alexa behaviours (such as listening, responding etc.), status indications (starting up; downloading and installing updates; connecting to Bluetooth®; button taps) and other statuses.
Can I make calls to or answer calls from the Bose Smart Speaker 500?
Yes. Using Alexa only, you can directly call Bose smart products, Amazon Echo products and anyone in your contacts list. Simply say, “Alexa, call Mum”, to initiate a call. Or say “Alexa, answer”, to accept an incoming call. You do not need your phone to make or take a call, and it’s free of charge. However, when using calling products, both parties are required to have this feature set up in order to use it, and must be on Wi-Fi.
Currently, Amazon Alexa works with QC35 headphones II, Headphones 700, Home Speaker 300, Home Smart 500, Portable Smart Speaker, Smart Soundbar 300, Soundbar 500 and Smart Soundbar 700.
Can I use the Bose Smart Speaker 500 as a clock or alarm?
Yes. In the settings menu of the Bose Music app, there is an option to turn on a clock so that the speaker will show the current time on its LCD display screen when it is in standby mode. You can also use Alexa (where available) to ask for timers and alarms.
Does the Bose Smart Speaker 500 have a battery for portable use?
No. The speaker must be plugged into a wall socket to function.
Does the Bose Smart Speaker 500 include or work with a remote control?
No. You can control the product from across the room through the use of Alexa voice control (where available), or from anywhere on your Wi-Fi network using the Bose Music app.
What app should I use to set up and control the Bose Smart Speaker 500?
The Bose Music app is used to set up and control the speaker. Once you’ve set up the speaker with the app, you can also control the speaker with its buttons or with your voice (via Alexa, where available). Certain Alexa-related settings can be managed in Amazon’s Alexa app.
Can multiple people in my household share the Bose Smart Speaker 500?
Yes. The new Bose Music app is personalised, meaning that multiple users can each have the Bose Music app on their own device and control the speaker with their own music services and favourite content.
Do I have to use a voice assistant?
No. The use of a voice assistant is optional; you can initiate music from the Bose Music app and other sources without using voice control. In countries where the Google Assistant and Alexa are available on the Bose Smart Speaker 500, the option to add voice control can be declined during setup and revisited at any time. You can also remove voice control from the speaker at any time via the settings menu of the Bose Music app. And when the Google Assistant or Alexa is installed, the microphones may be turned off at any time with the microphone-off button on the speaker.
What can I do with my voice assistant on the Smart Speaker 500?
It is not possible to provide a comprehensive list of supported features, because the Google Assistant and Alexa are constantly evolving. However, the integration of voice control with the new Bose family of smart products supports the vast majority of functionality, including music playback, control of smart home devices, setting timers and alarms and general information requests. Give it a try; just say “Hey Google” or “Alexa”, and ask a question.
Can I use my voice assistant to control smart-home devices?
Yes. There are various Google Actions and Alexa Skills for smart home device control that work on the Bose Smart Speaker 500: for instance, “Hey Google, set my smart thermostat to 72 degrees” or “Alexa, turn off the lights”.