To find your SoundTouch Interface No., tap Settings > About > SoundTouch App Info
To find your SoundTouch Interface No., tap Settings > About > SoundTouch App Info
INTRODUCTION AND PRIVACY HIGHLIGHTS
Bose collects certain information about you through the SoundTouch system and software in order to enable the proper operation and servicing of your SoundTouch system. We also use this information to support your relationship with Bose, to manage our business, and for certain other purposes as described below.
As discussed in more detail below, we collect a variety of technical information when you use your SoundTouch system and software, including your system’s IP address and system ID. We also collect usage and content information, such as the content stored on your SoundTouch system presets and your SoundTouch listening history (including recently played stations, playlists, artists, albums, songs or podcasts).
We also use your IP address to derive information about your location when you use your SoundTouch system. We analyse this information each time you use the system to ensure that you have access to the appropriate content for your location. Importantly, however, we do not store your location information or track your location over time.
We may combine any information that we collect with personal and other information that we receive from other sources, both online and offline. This information may be transferred to and stored in Bose databases (including cloud databases) located in the United States or elsewhere, or may be shared with Bose subsidiaries, authorised distributors and resellers of Bose products, trusted third-party service providers that act on our behalf, or music-streaming services or other content providers located throughout the world.
With your consent, we, a Bose subsidiary or an authorised distributor of Bose products may also use (or share with a trusted service provider) your personal information to send you marketing messages about Bose or related third-party products or services that might be of interest to you. You will be given an opportunity to express your consent or refusal when you set up your SoundTouch account.
As discussed below, you may set up and configure your SoundTouch system pseudo-anonymously, but you will not receive important information about product updates and other communications from Bose. Furthermore, we will continue to collect certain information (including system IP address and preset information) that is needed for the proper operation of your system, though we will not be able to link that information to you personally.
You may have a right under applicable data protection law to access, amend and/or request deletion of information that we collect about you. You may withdraw your consent to certain data processing by contacting us at the appropriate number provided at contact us or by sending us an email at firstname.lastname@example.org.
PERSONAL INFORMATION AND OTHER INFORMATION WE COLLECT
The primary purpose of collecting this information is to enable proper operation and servicing of your system (see "How we use personal and other information" below). You agree that we may receive and record a variety of information about you through the SoundTouch (TM) software installed on your computer, tablet or mobile device. You also agree that we may collect information through the SoundTouch system.
The information we may collect includes both personal information and other information, such as:
Technical information, including:
· Internet connection type and speed
· List of SoundTouch systems and software applications
· SoundTouch product firmware version(s), MAC address(es), IP address(es) and Wi-Fi(R) signal strength
· SoundTouch software version(s)
· Location information derived from your IP address (this information is analysed each time the SoundTouch system is used, to enable access to content that varies depending on a user’s location, but this information is not stored or tracked over time)
· Operating system and/or device type for the computer, tablet or mobile device used for the SoundTouch software
· Email preferences
· Password for the SoundTouch software (this information is altered by "hashing" and thus cannot be accessed in its original form by anyone, including Bose)
Content and usage information, including:
· Content stored on the SoundTouch system presets
· SoundTouch system listening history and content data, including recently played stations, playlists, artists, albums, songs or podcasts
· SoundTouch system and software use and content patterns (including the duration and timing of system use and content streaming)
· Service "tokens" containing authentication information that enables seamless delivery of third-party content to the SoundTouch system
· Transactional information enabling digital rights management
Name (if provided)
Contact information, including: - Street address (if provided) - Email address
You agree that this information will be collected and stored in one or more Bose databases (including cloud databases) and databases of selected third-party service providers acting on our behalf. These databases may be located in the United States or elsewhere outside your country of residence.
You may set up and configure your SoundTouch system pseudo-anonymously by providing a single-purpose or even non-working email address and by electing not to provide your real name, address or other personal information during the sign-up process. Please note, however, that you will not receive important information about product updates if you do not provide a working email address. Furthermore, the automatically collected information listed above (including IP address and listening history) will continue to be collected and associated with your account, as these are needed for proper operation and servicing of your system, but Bose will not be able to link that information to you.
HOW WE MAY COMBINE PERSONAL AND OTHER INFORMATION
You consent that, for the purposes discussed in this policy, we may combine the personal and other information that we collect through your SoundTouch (TM) system and software with information that we receive from other sources, both online and offline. For example, we may combine SoundTouch information with information we collect on our website or from your phone or email communications with us.
More specifically, we may obtain personal or other information about you through sources such as:
Your communications and dealings with us (including on our websites, in stores, at special events, over the phone and by mail or email)
Website tracking applications (for details, see the Bose online privacy policies, available at http://global.bose.com)
Our subsidiaries, authorised distributors and resellers of Bose products, and other third parties
Forms and requests you submit to us
You agree that the personal and other information that we collect and combine with SoundTouch information may include:
Name, address, telephone number and email address
Billing information, such as shipping and billing addresses, credit or debit card number, verification number and expiry date
Information about purchases or other interactions with us (such as surveys or customer service)
Online browsing information (for details, see Bose’s online privacy policies)
Other personal information we may collect with consent or as permitted or required by law
HOW WE USE PERSONAL AND OTHER INFORMATION
Our primary purpose for collecting personal and other information through the SoundTouch (TM) system and software is to enable the proper operation and servicing of your SoundTouch system. We also use this information to support your relationship with Bose and to manage our business. You agree that we may use your information for these purposes, including:
To enable the proper operation and servicing of your SoundTouch system
To provide a service you have requested, including services provided through or in conjunction with the SoundTouch system (such as audio streaming services)
To complete a purchase or other transaction that you initiate
To respond to your request for information and provide you with more effective and efficient customer service
To provide you with important product updates, usage tips and other information about your SoundTouch product and content available through it
To help us make improvements to our products, services or websites
For analysis, marketing research or reports
To ensure adequate security or address technical issues
To respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims
For other purposes with your consent or as permitted or required by applicable law (see, for example, "Marketing and privacy choices" below)
WHY AND HOW WE SHARE PERSONAL AND OTHER INFORMATION
You agree that Bose may share your personal and other information with third parties as follows:
With Bose subsidiaries, authorised distributors and resellers of Bose products, and trusted third-party service providers who assist us in providing you with efficient and effective customer service
With music-streaming services and other content providers to enable delivery of content through the SoundTouch (TM) system
With Bose subsidiaries, authorised distributors and resellers of Bose products, and trusted third-party service providers acting on our behalf to assist in completing a purchase, service or transaction that you initiate
With trusted service providers who assist us in managing our business and who store, secure, manage and analyse the data on our behalf
To inform current and prospective business partners about the use of the SoundTouch system and the services made available through the system, but information will be shared only in the form of aggregated data or in a de-identified manner that does not reveal personal information
To respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims
When we believe it is necessary in order to investigate, prevent or take action regarding illegal activities, suspected fraud, security vulnerabilities, situations involving potential threats to the physical safety of any person or violations of our terms and conditions
As permitted or required by applicable law
We will not share your personal information for marketing purposes without your consent, as discussed below.
MARKETING AND PRIVACY CHOICES
You have choices about our use and sharing of your personal information for marketing purposes. Bose will not use your personal information to contact you for marketing purposes without your consent. You will be given an opportunity to express your marketing choices when you set up your SoundTouch (TM) account. If you consent to receiving marketing messages from Bose, you agree that:
We, Bose subsidiaries and authorised distributors of Bose products may use your personal information to contact you by email or postal mail regarding products, services, promotions, special events or other subjects that might appeal to your interests.
We, Bose subsidiaries and authorised distributors of Bose products may use your personal information to target and customise the advertising and content you receive, including newsletters and promotional communications about Bose or third-party products or services. We try to ensure that this content is helpful and/or interesting to you; for example, we might send you an email or brochure about a new SoundTouch product.
We may share your personal information with trusted service providers that act on our behalf to assist us in our marketing, such as the administration of Bose’s promotional email programme and online advertising.
We will not share personal information collected through the SoundTouch system or software with other third parties or resellers of Bose products for their own use in marketing products or services to you.
To consent to the use and sharing of your personal information for such purposes, please ensure that the box is checked during SoundTouch account setup. If you decide later that you prefer not to receive such marketing messages, you can instruct us to stop using or sharing your personal information for that purpose by calling Bose at one of the numbers listed at contact us.
You may also have the opportunity to express your privacy preferences when submitting certain information to us, such as during a transaction or on an event registration form. In addition, our marketing emails always include a method for you to unsubscribe from such messages.
Please note that, regardless of your request, we may still use and share certain information as permitted or required by applicable law. For example, you may not opt out of certain operational emails. To avoid this, you may set up your SoundTouch system pseudo-anonymously as described above.
Bose takes appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against other unlawful forms of processing.
SPECIAL NOTE FOR CUSTOMERS OUTSIDE THE UNITED STATES
The personal and other information discussed in this policy is collected and controlled by Bose Corporation in the United States. Bose’s principal office is located at The Mountain, Framingham, Massachusetts, 01701, USA. You agree that your information will be processed in the United States for the purposes described herein. As described above, Bose also may subcontract the processing of your data to, or otherwise share your data with, Bose subsidiaries, authorised distributors and resellers of Bose products, trusted service providers and trusted business partners in the United States or countries other than your country of residence. Reasonable contractual or other measures will be taken to protect your privacy and ensure compliance with this policy, but the data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. You expressly consent to such transfer and processing.
You may have a right under applicable data protection law to access, amend and/or request deletion of information that we collect about you. You may withdraw your consent by contacting us at the appropriate number provided at contact us, or by sending us an email at email@example.com.
For consumers in the United States, this policy is governed by Massachusetts law notwithstanding any principles of conflicts of law.
Revised 21 August 2013
Effective date: 20 September 2017
By clicking the tick box or “I agree” button and proceeding with the set-up of the Services, you agree to the following Policy. If you do not consent to the terms of this Policy, do not continue with the setup of your Services, and please contact Bose using the contact information below.
The information collected through the Services is controlled by Bose Corporation, which is headquartered in the United States. Bose's principal office is located at The Mountain, Framingham, Massachusetts, 01701, USA.
THE INFORMATION WE COLLECT
We obtain information about you through the following means.
1. Information you provide to us
Bose collects a variety of information that you provide directly to us through your use of the Services, including when you register for an account, submit questions or feedback via forms or email, log in or integrate with a social media account, register your products and request customer support and technical assistance. The types of data we collect directly from you consist of:
2. Technical and usage information
We or our service providers automatically collect certain technical and usage information from your SoundTouch system; SoundTouch software and/or mobile app; and the mobile phone, tablet, computer or other device that you use to access the Services, in order to operate and improve the Services and the user experience over time. This data consists of:
Technical information, including:
Usage information, including:
To gather the information discussed in this section, we or our service providers may use web logs or applications that recognise that you are using the Services and gather information about your use of the Services, including software developer kits (“SDKs”), pixels, scripts or other tracking mechanisms.
3. Information we collect from third-party services and platforms
If you connect with a third-party service or platform (e.g. Spotify or TuneIn) through the Services, such third parties may allow us and our service providers to have access to and store additional information about your interaction with those services and platforms as it relates to use of the Services. If you do not wish to have this information shared, do not initiate these connections.
If you choose to interact with or use these features, you may also disclose your information directly to such third parties. Because these third party services are not operated by Bose, Bose is not responsible for the content or practices of those services. The collection, use and disclosure of your information will be subject to the privacy policies of the third party services, and not this Policy.
4. Information we collect from affiliates and non-affiliated third parties
Bose may receive additional information about you, such as demographic information or purchase history, from affiliates under common ownership and control, and from third parties, such as business partners, marketers, researchers and analysts that we may use to supplement the information that we collect directly from you.
HOW WE USE YOUR INFORMATION
We collect information to enable the proper operation and servicing of your SoundTouch system and to help our customers get the most out of their Bose products and services. For example, we use your information to:
Combined information. You consent that, for the purposes discussed in this Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Policy.
Aggregate/de-identified data. We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, potential business partners, sponsors, event promoters and/or others.
HOW WE SHARE YOUR INFORMATION
Bose will share your information in the following ways:
• Affiliates and subsidiaries. We may share information we collect within the Bose family of companies.
• Service providers or authorised resellers. We may provide access to or share your information with selected service providers who perform services on our behalf. These service providers provide a variety of services to us, including without limitation billing, sales, marketing, provision of content and features, advertising, analytics, research, customer service, delivery and fulfilment, data storage, security, fraud prevention, payment processing and legal services. Such parties currently include crash and bug analytics providers like Crashlytics, and service providers like Segment that enable us to connect your Bose Products to your Device and provide us with analytics for our internal purposes.
• Music streaming services. When you initiate a connection with a third party streaming service through the Services, we will share information about you that is required to enable delivery of the third party content through the Services (e.g. your streaming service login credentials).
• Protection of Bose and others. By using the Services, you acknowledge, consent and agree that we may access, preserve and disclose your information, including, but not limited to, any user content, if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process (e.g. a subpoena or court order); (b) enforce our Terms of Service, this Policy or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of Bose, its agents and affiliates, its users and/or the public. This includes exchanging information with law enforcement and with other companies and organisations for fraud protection, spam/malware prevention and similar purposes.
• Business transfers. As we continue to develop our business, we may buy, merge or partner with other companies. In such transactions, (including in contemplation of such transactions, e.g. during due diligence) user information may be amongst the transferred assets. If a portion or all of Bose's assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.
• Consent. We may also disclose your information to third parties with your consent to do so.
• Aggregated and anonymised information. From time to time, Bose may share aggregated and/or anonymised information about use of the Services, such as by publishing a report on usage trends. This Policy places no limitations on our use or sharing of such aggregated and/or anonymised information.
With your consent, we, a Bose subsidiary or an authorised distributor of Bose products also may use (or share with a trusted service provider) your information to send you marketing messages via email or postal mail about Bose or related third party products, services, promotions, special events, newsletters or other content that might be of interest to you. You will be given an opportunity to express your consent or refusal when you set up your SoundTouch account.
If you decide later that you prefer not to receive such marketing messages, you can instruct us to stop sending such communications by using the “unsubscribe” link in our email marketing messages or by contacting us at the numbers provided below. Please note that, regardless of your request, we may still use and share certain information as permitted or required by applicable law. For example, you may not opt out of certain operational emails.
The Services are not directed to children under the age of 13, and Bose does not knowingly collect any information from anyone under the age of 13. We recommend that persons over 13 but under 18 years of age ask their parents for permission before using the Services or sending any information about themselves to anyone over the Internet.
The information that we collect through the Services may be transferred to our headquarters in the United States and processed for the purposes described in this Policy. Bose also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence. By clicking the tick box or “I agree” button and proceeding with the set-up of the Services, you expressly consent to such transfer and processing.
If you want to learn more about the information collected through the Services, or if you would like to access or rectify your information and/or request deletion of information we collect about you, please contact us using the contact information below. You may also object, based on legitimate grounds, to the processing of your information.
You may also provide us with instructions regarding the manner in which we may continue to store, erase and share your information after your death, and where applicable, the person you have designated to exercise these rights after your death.
We reserve the right to amend this Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services or advances in technology. We will make the revised Policy accessible through the Services, so you should review the Policy periodically. If we make a material change to the Policy, you will be provided with appropriate notice and we will seek your consent to the updated Policy in accordance with legal requirements.
HOW WE PROTECT YOUR INFORMATION
Bose takes steps to protect user data against loss or unauthorised access, use, modification or deletion. However, no security programme is foolproof, and thus we cannot guarantee the absolute security of your information.
CALIFORNIA PRIVACY RIGHTS
California law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined by applicable California law) with third parties for their direct marketing purposes. If you have a question related to this right, you can contact us using the information provided below. However, we do not share such personal information collected through the Services with third parties or resellers of Bose products for their own use in marketing products or services to you.
Please also note that the Services do not recognise or respond to browser initiated Do Not Track signals or similar mechanisms, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions.
HOW LONG WE STORE YOUR INFORMATION
We will retain your information for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
BOSE CONTACT INFO
If you wish to contact us or have any questions about or complaints in relation to this Policy, please contact us at the following contact details: